Our NJ warehouse is back open so all orders will be sent same day as usual
We have a core crew working in isolated shifts to process orders from both of our warehouses
All phone lines and email channels are open as per usual
Can't find what you're looking for?Get in touch!
Unsure? Our returns policy is excellent!
We treat any information you provide us with the utmost care. Below we've described what information we collect from you, how we use it and how we protect it. We also explain your rights to have this information deleted.
We've made this page as simple and easy to read as possible but if for any reason you want a real person to explain this all to you, feel to to call the office and someone will be happy to run through it all with you.
When you place an order or interact in other ways with the Firetoys website, you will probably submit some personal data, for example; your name, phone number, postal address, email address, contact and bank/credit card details. We store most of this information to help us fulfil orders quickly and efficiently and to speed up repeat orders.
However, we DO NOT store any of your credit or debit card details. Your card details are encrypted using the latest technology (256-bit) when you enter them into our site and they are then transmitted directly and securely to our processing bank. At no time do we see you card details or hold them on any of our systems. This is for security reasons and to ensure your complete peace of mind.
Basically, nothing other than the services you directly requested from us (eg: as delivering an order or tracking a parcel). If you use our community forums to interact with other users, then parts of your information is used to log you in securely. WE WILL NEVER PASS ON YOUR DETAILS TO ANY OTHER COMPANY. We hate SPAM as much as you do, and we are committed to ensuring none ever comes about as a result our our actions. We do have a monthly newsletter you are free to sign up for if you want, and if you do decide to try it out you can easily unsubscribe at any time.
As previously mentioned, we do not store credit or debit card data. Only your name, address and other less sensitive data is stored in our server databases. Our web servers are not stored in our building, they are located in a purpose built high security datacentre in London which benefits from 24hr security personnel as well as the standard CCTV and big big spiky fences.
Security doesn't stop there: the actual servers are locked within a caged rack within the datacentre to which only we hold the combination. Electronic entry is similarly well protected in the form of a variety of hardware and software firewalls with high security SSH being the main communication channel to the Operating System. So to sum up, your data is safe.
If you would prefer us to delete your details from our system, we will happy do so, however by doing so you also void all product guarantees as we will be unable to find your order on our system.
The Firetoys team
We promise not to spam you!