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Delivery Info

All orders received before 3pm ET will be dispatched the same day (Monday – Friday, excluding public holidays).

Please note: we can only ship to PO box addresses using our USPS and UPS SurePost services.

All orders received before 3pm ET will be dispatched the same day (Monday – Friday, excluding public holidays).

Please note: we can only ship to PO box addresses using our USPS and UPS SurePost services.

Orders received after 3:00pm ET or on weekends and bank holidays will be dispatched the next working day. We will keep you informed every step of the way: you will receive a confirmation email when we receive your order followed by another one detailing the method of delivery and, if relevant, a tracking number once the order has been dispatched. We send you one more email one month after you ordered just to make sure you're happy with everything.

All our inventory is stored in our fulfilment center in Ohio. We offer great shipping prices and times, including a guaranteed next business day expedited service across continental USA..

Working/business days are defined by our couriers as Monday to Friday, excluding public holidays (sorry - we know many of you work on the weekend but our couriers do not).

US Deliveries

Free Domestic Delivery

Most orders to the contiguous United States over $100 will be eligible for free standard shipping. The free shipping service will either be sent on a 1-5 day (see map below) UPS Ground service or UPS SurePost, depending on the size and weight of the order. The faster services we offer aren't included in the free shipping offer. This offer also excludes large or heavy orders. Order by Monday 18th December to avoid disappointment!

Standard Delivery - First Class

Please note; this is not a guaranteed service and the delivery times are estimates. The price of this service depends on the size and weight of the order as well as the delivery address. The cost will be calculated at the checkout once you enter your zip code.

This service is only available for small orders weighing under 1lb. This service takes 1-3 business days to be delivered.

If your order is urgent, or you require it by a certain date, please use one of our guaranteed Expedited Services.

Standard Delivery - UPS Ground

Please note; this is not a guaranteed service and the delivery times are estimates. The price of this service depends on the size and weight of the order as well as the delivery address. The cost will be calculated at the checkout once you enter your zip code.

The expected delivery times of this service is 1 - 5 working days from the date of dispatch but these are not guaranteed times. How long your order takes to reach you depends on where it's being delivered. Please see the map below.

If your order is urgent, or you require it by a certain date, please use one of our guaranteed Expedited Services.

Standard delivery UPS Ground times

Standard Delivery - UPS SurePost

Please note; this is not a guaranteed service and the delivery times are estimates. The price of this service depends on the size and weight of the order as well as the delivery address. The cost will be calculated at the checkout once you enter your zip code.

This service is pretty much the same as UPS Ground. The difference is the "final mile" is delivered by USPS and delivery times are one extra business day compared to the map above.

If your order is urgent, or you require it by a certain date, please use one of our guaranteed Expedited Services.

Standard Delivery - USPS Priority Mail

Please note; this is not a guaranteed service and the delivery times are estimates. The price of this service depends on the size and weight of the order as well as the delivery address. The cost will be calculated at the checkout once you enter your zip code.

This service is for fairly small parcels weighing 1-9 lbs. Deliveries should be made within 1-3 business days. Please see the map below for an estimate of delivery times in your area.

If your order is urgent, or you require it by a certain date, please use one of our guaranteed Expedited Services.

Standard delivery USPS Priority Mail times

Expedited US Deliveries

Expedited Delivery - UPS 2nd Day Air

Orders placed on the UPS 2nd Day Air delivery service will be dispatched by courier and is guaranteed to be delivered to all 50 states within 2 business days from the date of dispatch. These deliveries will require a signature.

The cost of this service will be calculated at the checkout and depends on the size and weight of the order as well as delivery address.

Business days are defined by our couriers as Monday to Friday, excluding public holidays (sorry - we know many of you work on the weekend but our couriers do not).

In the unlikely event of your order not being delivered on time, we will refund your postage cost in full.

Expedited Delivery - UPS Next Day Air Saver

This service guarantees delivery by 7pm on the next business day from the date of dispatch. This service is only available for deliveries to the contiguous US. These deliveries will require a signature.

The cost of this service will be calculated at the checkout and depends on the size and weight of the order as well as delivery address.

Business days are defined by our couriers as Monday to Friday, excluding public holidays (sorry - we know many of you work on the weekend but our couriers do not).

In the unlikely event of your order not being delivered on time, we will refund your postage cost in full.

Worldwide Deliveries

Any orders to be delivered outside of the United States will be dealt with by our UK branch. If you would like an order delivered outside of the USA, even if you are buying it from within the USA, please use the site switcher at the very top right of this or any other webpage to go to our UK website (shopping cart contents are not carried over between websites.)

1-844-340-4580
contact@firetoys.com
  • Firetoys have the most helpful staff to speak to. I called Firetoys and the chap talked me through the right weight, stick material, bearings or not and price range that we would need to look at. The diabolos are perfectly right for our children and I really appreciate the help choosing. I would definitely use Firetoys again and highly recommend.
    Jane
  • I'm totally satisfied about the item I received and about how the delivery has been handled. The parcel has been properly delivered in a few days. Thanks a lot.
    Simona
  • Both items received are excellent and the helpful phone call and following service were second to none. Many thanks!
    H.deM
  • It came exactly as described, promptly and without excess packaging. Really accurately described! I'm really excited to play with my new toy and exceptionally pleased with the buying and delivery process. Thank you Firetoys for a great purchase experience!!
    Cara
  • Your customer service is outstanding, as always. This is why I shop through you and always have done, despite (occasionally) being informed of cheaper outlets, I could never expect the same quality of service from them.
    Oliver
  • Everything I had hoped for and more! I will definitely buy from you guys again as soon as I get better at juggling. Thanks!
    Guillaume
  • Having experienced this level of customer care for which I am very grateful, I can confidently recommend Firetoys to my colleagues and friends. Many thanks
    Daniel
  • Amazing and friendly customer service and beautiful great quality equipment. Bought a couple of hoops from here and both are great - when I had a very unlikely issue it was solved straight away
    James
  • I would definitely recommend Firetoys to anyone and they'll have in me a future customer because of their good will and customer support! Thank you!
    H.M.
  • Loving your range, and thank you for such a speedy call about my flowlight dilemma!! Got 'em ordered, in the end...good vibrations from your customer service, completely satisfied!
    Marya
  • Sick one, boys. Cheers. Super quick delivery and just in time to give to my fella on his birthday. Heartily impressed, will be in touch again without a doubt.
    Janet
  • I'm really pleased with my order! It was a fast delivery and my new items are of great quality, very nicely made. I will remain a loyal customer of Firetoys!
    Amber
  • We just received our second order from you and are delighted! You got [it] here so fast! Thank you, thank you, thank you! The quality of your juggling materials has been superb! We are thrilled.
    Liz and Chris

Customer Service

Useful Pages

Visit the wholesale site (coming soon)
Firetoys
payment methods
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
All content and images copyright @1999 - 2017
Firetoys Inc – Distributing from Cincinnati OH
Incorporated in Delaware
Firetoys is a Registered Trademark.

Customer Service

Useful Pages

Visit the wholesale site (coming soon)
Firetoys
All content and images copyright @1999 - 2017
Firetoys Inc – Distributing from Cincinnati OH
Incorporated in Delaware
Firetoys is a Registered Trademark.
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
payment methods

Customer Service

Useful Pages

Visit the wholesale site (coming soon)
Firetoys
All content and images copyright @1999 - 2017
Firetoys Inc – Distributing from Cincinnati OH
Incorporated in Delaware
Firetoys is a Registered Trademark.
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
payment methods